Xmas Delivery Cut Off Dates:

Metro and Regional areas (excluding W.A and N.T) – Monday 13th December 1pm. For more info please see the Australia post website on last posting dates.

Xmas Exchange Policy:

All purchases from 26/11/21 are eligible for exchange by 16/01/22.

Shipping:

All deliveries are secure and trackable through Australia Post and Sendle.
Once the order is received, it will be sent within 1-2 working days.

Please allow 2-7 working days for an order to be received in Australia.
For orders to New Zealand please allow 7-10 days.

Orders over $80.00 will receive free shipping.
Orders under will pay a flat rate of $5.00.
New Zealand shipping is a flat rate of $15.00.

Express Shipping:

If you would like your order shipped to you the very next day after ordering, please use express shipping. The order will need to be placed by 12 pm Monday to Friday for the order to be processed that day.

Orders placed on Friday after 12 pm, Saturday, Sunday and Public holidays will be shipped the next business day.

Australia Post has provided next day shipping as an estimate as per their website, from time to time it may be longer.

Express Shipping will pay a flat rate of $15.

International Shipping

Please email us for international shipping other than New Zealand.

Hemley is not responsible for damaged goods incurred by Australia Post or Sendle.

Click and Collect:

A 'ready for collection' email will be
sent to you after your order confirmation.

Your order will be available to pick up instore during opening hours.

Returns Policy:

If you are not 100% satisfied with your purchase you are welcome to return the product within 14 days of having received the goods.

The product will be in the original and unused condition with all tags attached and can be exchanged for a credit or refund.

Refunds will only be for the product and not include postage.

You can also return your items in-store for store credit, refund, or exchange.

Please note that in-store refunds for items bought online can only be returned Monday to Friday between 10 am and 3pm.

Refunds for items bought in the store can be made any time the store is open. You will need to provide your online tax invoice or email confirmation as proof of purchase.

Manufacturing faults will be assessed case by case and need to be sent back to the supplier for assessment.

The length of this process is unfortunately out of our hands and sometimes can take a while.

However, we do endeavour to make this process as quick as possible by communicating with the supplier to ensure a timely outcome.

Please email us with your receipt number and a description of the fault along with photos; this potentially may speed up the process.

We always endeavour to keep our stock levels correct but from time to time products may show as available but be out of stock.

In this case, if you order an item and we are out of stock our customer service team will notify you via email to be offered a credit or refund.

Please send any returns and packing receipts to:

Hemley Returns

257-259 Brunswick St
Fitzroy
VIC 3065

Contact:

(03) 9419 3121

Hemley Online Inquiries - (Option 1)
Hemley Store - (Option 2)
Hemley Skateboarding - (Option 3)

E-mail:
info@hemley.com.au