Standard Shipping:

All orders are secure with tracking provided via Australia Post
Once your order is received, it will be sent within the following 1-2 business days
Please allow 2-7 business days for your order to be received within Australia
Orders over $99.00 will receive free shipping
Orders under will pay a flat rate of $9.95
Hemley is NOT responsible for delays/lost items and/or damaged goods incurred by Australia Post

Express Shipping:

Customers adding Express Shipping will pay a flat rate of $15
If you would like your item/s to be shipped the very next day after ordering, please use the Express Shipping method.
Your order will need to be placed by 12 PM Monday-Friday for the order to be processed same-day
Orders placed on Fridays after 12 PM, Saturdays, Sundays and Public holidays will be shipped the next business day
Australia Post has provided next-day shipping as an estimate as per their website, from time to time, your order may take longer.

Click and Collect:

A 'ready for collection' email will be sent to you after your order confirmation
*Please note that sometimes the emails will appear in your spam/junk folder
Your order will be available to pick up in-store during opening hours

Incorrect Inventory/Out-of-Stock Items:

Orders may be subject to incorrect stock levels.
In this case, if you order an item/s that is out of stock, our customer service team will notify you via email and you will be offered an alternative, store credit or refund.

Returns Policy:

Refund or Exchange is available within 14 days from purchase date
You must provide a receipt as proof of purchase
Items must be returned in the same condition as purchased with tags
Footwear must be returned with the original box
We do not accept returns on gripped/removed from shrink-wrap skateboard decks.
Exchange or Store Credit only on SALE item/s return. No refunds are available unless the item/s are faulty.

In-store Returns:

Refunds for items bought in-store can be made any time during opening hours.

Online Orders Returns:

Please provide your online tax invoice or email confirmation as proof of purchase.
Please send your return with the original packing slip to:
HEMLEY RETURNS 257-259 Brunswick St Fitzroy VIC 3065

Faulty Items/s:

Manufacturing faults will be assessed case by case and need to be sent back to the supplier for assessment.
Please email us with your proof of purchase and a description of the fault with photos
*The length of this process is unfortunately out of our hands and may take some time.
We strive to make this process as quick as possible by communicating with the supplier to ensure a timely outcome for our customers

Contact:

Hemley Skateboarding

259a Brunswick St
Fitzroy
VIC 3065
(Located Upstairs/First Floor)

Hemley Store

257-259 Brunswick St
Fitzroy
VIC 3065
(Located on the Ground Floor)

Ph: (03) 9419 3121
Hemley Skateboarding (Upstairs/First Floor) - Option 1
Hemley Store (Ground Floor) - Option 2
Hemley Online Enquiries - Option 3

E-mail:
info@hemley.com.au

Privacy Policy:

We may use your email and/or phone number provided to offer our services to you.
This includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.